PRIVACY
POLICY

Arena53 ("we", "us", or "our") operates the website arena53.com and the go-karting and entertainment venue located at Sy #53, Yelahanka, Bengaluru, Karnataka 560119. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or venue.

1. Information We Collect

We may collect the following types of personal information:

• Personal details — name, phone number, and email address provided through booking forms, enquiry forms, and registration
• Lap time data — race timing and performance data recorded during go-karting sessions
• Payment information — billing details processed through our secure payment gateways (we do not store full card details on our servers)
• Usage data — browser type, IP address, pages visited, and time spent on our website, collected automatically

2. How We Use Your Information

We use the information we collect for the following purposes:

• Bookings & reservations — to process and manage your go-karting sessions, event bookings, and group enquiries
• Customer service — to respond to your enquiries, provide support, and communicate important updates about your visit
• Marketing — to send promotional offers, event invitations, and updates about Arena53 (with your consent)
• Improving our services — to analyse usage patterns, gather feedback, and enhance the overall visitor experience at our venue and website

3. Data Security

Your personal data is stored securely using Firebase database services. We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data:

• Google Analytics (GA4) — to understand website traffic, user behaviour, and page performance. This helps us improve our website and services.
• Meta Pixel (Facebook) — to measure advertising effectiveness, deliver targeted ads, and understand how visitors interact with our site after viewing our social media campaigns.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

5. Third-Party Services

We use the following third-party services to operate our website and business:

• Firebase — for database storage and backend services
• Payment gateways — for secure processing of online and on-site payments

These third-party providers have their own privacy policies governing the use of your information. We encourage you to review their respective policies.

6. Children's Privacy

Arena53 welcomes visitors of all ages. However, we do not knowingly collect personal information from children under the age of 13 without parental consent. Go-karting single-seat riders must be at least 11 years old and over 4.8 feet tall. If a minor (under 18) wishes to participate in go-karting or other activities, a parent or legal guardian must provide consent and complete the required registration on their behalf. If you believe we have collected information from a child without proper consent, please contact us immediately.

7. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct any inaccurate or incomplete information
• Deletion — request that we delete your personal data, subject to any legal obligations we may have to retain it

To exercise any of these rights, please contact us using the details provided below.

8. Marketing Communications

If you have opted in to receive marketing communications from Arena53, you may opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at sales@arena53.com
• Calling us at 70225 65353

Please note that opting out of marketing communications will not affect transactional messages related to your bookings or account.

9. Changes to This Policy

Arena53 reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Email: sales@arena53.com
• Phone: 70225 65353
• Address: Arena53, Sy #53, Yelahanka, Bengaluru, Karnataka 560119